Supporting Complex Care

Our Optimam Complex Care brand aims at supporting people in the community. We continue to provide high-quality, complex care in the home, to clients with a range of complex healthcare needs. From spinal injury to brain injury, degenerative conditions to congenital diseases.

Our nurse-led, tailored approach provides to our clients’ need to manage their condition and maintain their lifestyle. Working with such a variety of clients with high dependency care needs and conditions means that our staff are skilled in several interventions, differing in complexity, including:

• Tracheostomy care
• Ventilation and airway management
• Gastrostomy management
• Medication management
• Epilepsy awareness
• Pressure Area care regimes
• Bowel management
• Use of a range of equipment

The Optimam Way

We take a full approach to how we provide services; keeping the client at the heart of everything we do. We take great care to make sure each of our clients receives the kind of care that works for their personal needs. Our expert team of nurses assess each of our client’s clinical and social requirements to develop a bespoke, comprehensive care and lifestyle plan, that doesn’t just focus on the here and now, but on the future too. Our initial assessments guarantee a level of transparency, clinical risk evaluation, and provide a basis for training.

Everybody is unique, and the way we deliver our care takes that into account. Some of our clients need 24-hour support from either nurses or a team of multiple personal care assistants; others need lower levels of support, perhaps from just one team member; some of our clients opt for the support of a live-in care assistant.

We also recognise that things can change over time, which is why we continually reassess our clients’ needs to make sure that the care they receive is reflective of their needs.

Our approach is centred around nurse-led clinical expertise, supported by fully trained personal health care assistants, who provide day-to-day complex care under nurse supervision. All our staff undertake thorough mandatory induction training on joining Optimam Complex Care, contributing to the achievement of The Care Certificate.

We place great importance on the relationships our teams build with our clients; they’re central to ensuring we can support all elements of our client’s care. That’s why we also take the time to match our clients to a team of personal care assistants, based on shared interests and personality matching – because we know that if you’re welcoming somebody into your life and your home, they’ve got to be the right fit.

We’re committed to ensuring that the quality of our care is of the highest standard, as standard. That means continuously improving and pushing the boundaries of what quality means to our clients and ourselves.